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Customer Service FAQ (Frequently Asked Questions and Answers)
PLEASE NOTE: To ensure you get the real As-Seen-On-TV offer, products and services offered on web site are shipped and billed directly from each product or service provider. Although we make every effort to have the speediest delivery available, we cannot guarantee the delivery of any item for a specific date.
Q1. How to Return Product Purchased By Phone
Q2. How to Return Product Purchased On This Web Site
Q3. Question About Order Placed by Phone or Mail
Q4. Question About Order Placed On This Web Site
Q5. Question About A Product Shown On This Web Site
Q6. Can I Pay By Check or Money Order
Q7. Can You Ship to Canada?
Q8. How to Become An Affiliate
Q9. Offer a Product For Sale On This Web Site
Q10. How can I get my product on TV?
Q11. Contact Us By Email
Q1. How do I return product purchased by phone?
A1. If you need return address information first check the paperwork included with the original product shipment. If you do not have that, call the phone number for the product shown in the Customer Service section of this web site. NOTE: Each product has specific customer service hours. Only some are available 24 hours a day, 7 days a week. If after contacting the correct customer service phone number, they have not been able to answer your question or solve your problem, email us at Contact Us section of this web site and we will help you.
Q2. How do I return product purchased on this web site?
A2. If you need return address information that was not included with the original product shipment, call the phone number for the product shown in the Customer Service section of this web site. NOTE: Each product has specific customer service hours. Only some are available 24 hours a day, 7 days a week. If after contacting the correct customer service phone number, they have not been able to answer your question or solve your problem, email us at Contact Us section of this web site and we will help you.
Q3. I ordered by phone or mail and need to know the status of my order?
A3. The fastest way to get this information is to call the phone number for the product shown in the Customer Service section of this web site. NOTE: Each product has specific customer service hours. Only some are available 24 hours a day, 7 days a week. If after contacting the correct customer service phone number, they have not been able to answer your question or solve your problem, email us at Contact Us section of this web site and we will help you.
Q4. I ordered on this web site and need to know the status of my order?
A4. If you received an email confirmation within 24 hours of your order you can be confident we have received your order even if you received any kind of error message during the ordering process.If you did not receive an email confirmation, a couple of things may have happened. Most often this occurs because your email address was typed in with an error in it. Contact Us by email and we will check to see if we received it. Be sure to include product ordered, your name and zip code.
If you received an email confirmation and it is past the expected shipping date for your product. Contact Us by email and we will check to see if there is a problem with your order. Be sure to include product ordered, your name and zip code.
After waiting at least 2 business days after the order was placed, you can call the product marketer directly at the customer service phone number for the product shown in the Customer Service section of this web site. NOTE: Each product has specific customer service hours. Only some are available 24 hours a day, 7 days a week. If after contacting the correct customer service phone number, they have not been able to answer your question or solve your problem, email us at Contact Us section of this web site and we will to help you. Be sure to include product ordered, your name and zip code.
Q5. I have a question about a product offered on this web site?
A5. If you need information on a product shown on this web site call the phone number for the product shown in the Customer Service section of this web site. They will be able to get you the information you need. NOTE: Each product has specific customer service hours. Only some are available 24 hours a day, 7 days a week. If after contacting the correct customer service phone number, they have not been able to answer your question or solve your problem, email us at Contact Us section of this web site and we will help you.
Q6. Can I Pay By Check or Money Order?
A6. We do accept checks on certain products. There are 2 ways we may do this. Some products accept Checks By Phone. If a product does this you will see the words 'We Accept Checks By Phone' to the right of the toll free 800 number for the product. On some products you can mail in checks. These products have the word link 'Mail Order' on the order page and on the product page. Click on link and a printable form will come up that you can mail to us.
A7. Most products can be shipped to Canada but it's on a case by case basis. The reason for this is that the product marketers offering their products for sale on this web site may only have rights to market in the United States. Contact Us by email if you need a referral to someone that may be able to ship a specific product to Canada.
Q8. How can I become an affiliate of your web site?
A8. Click on this Become An Affiliate link. We will get back to you within a couple of business days.
Q9. How can I offer my product for sale on your web site?
A9. If you have a bona fide successful as seen on TV product or a successful online or offline catalog, we will consider offering your product(s) on this web site. Go to Contact Us section of the web site and email us some info on your product or catalog.
Q10. How can I get my product on TV?
A10. If you have a great new product that you think that would sell on TV let us know. Send us the following infomation: A brief description of the product. A link to a web site if you have one. The price that you think that you will sell for. Your cost to manufacture the product. Your name, address, and phone number.
Q11. Contact Us By Email